Billing & Accounts Receivables
Billing Policy
Hang Wire is announcing our hourly rate has been lowered from $125/hr to $80/hr beginning June 1, 2010. Any work we perform which is subject to this rate will be billed based on the actual minutes it took to complete the work. This includes all actual time spent on a task (programming, correspondence, research, etc). As always, we will continue to provide a free estimate upon request.
Customer Service Policy
At Hang Wire, we take great pride in our high level of customer service, making ourselves easily available to you whenever issues arise. We have never outsourced our support. This service has been provided free of charge as part of our hosting packages. After evaluating our competitors and our available resources, we have determined that our level of customer support is a premium service (not outsourced to low level support teams in another country) and therefore we will begin charging our hourly rate ($80/hr) based on the actual number of minutes each response and solution takes us for all customer support. We will provide an estimate of time upon request.
As before, all customer support which arises from a problem caused by Hang Wire will be answered and resolved free of charge.
Accounts Receivable
Beginning July 1, 2010, Hang Wire will begin enforcing our late fee policies which have already been in place, but never enforced. Invoices are generally sent out on the 15th of every month and are due on the 1st of the next month. Balances not paid within 30 days of the date charges were assessed shall incur a late payment fee of $15.00 on the 31st day after the assessment of the charge. Balances not paid within 60 days shall incur an additional late payment fee of $15.00 on the 61st day after assessment. Balances not paid within 90 or more days of assessment shall incur an additional late fee of $15.00 on the 91st day after the assessment, and shall cause either the cessation of services provided by Hang Wire until the balance is paid, or the termination of all contracts between Hang Wire and you, the customer at which point the account will be handled by a collection agency.
Online Bill Payment
Hang Wire is also announcing a quick and easy way to pay your invoices online. Please go to:
https://secure.hang-wire.com/online_bill_pay.php
and enter your invoice number along with the amount you wish to pay. Click “Pay Invoice” and you’re done!
If you wish to set up automatic online payments, please contact us for more information.
